Privacy Policy
Last updated: March 13, 2025
1. Introduction
VantaRock Studios ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, store, and protect information when businesses and individuals sign up for our service via our website and use our customer service chatbot powered by OpenAI. By signing up and using our service, you agree to the terms outlined in this Privacy Policy.
2. Scope and Applicability
Our operations are based in Georgetown, Guyana, South America. While our service may be accessed by users globally, please note that certain international data protection laws (such as the GDPR or CCPA) are designed for residents of the European Union or California, respectively. Currently, our practices are tailored to our operational jurisdiction, though we strive to adhere to similar principles of data protection where applicable. Users from other regions should contact us at support@vantarock.com if they have any specific data protection concerns.
3. Information We Collect
3.1. Business Information
When businesses sign up, we collect the following information:
- Name and Location: Business name and physical location.
- Contact Information: Email addresses, phone numbers, and telephone numbers.
- Services and Details: Information regarding the services offered, including descriptions, FAQs, and booking functionalities.
3.2. Customer Information
When customers interact with a business via our chatbot:
- Booking Requests: We collect the customer's telephone number (and name, only if provided) to identify and manage booking requests.
- Chat Interactions: Chat logs are maintained for the purpose of service improvement and quality assurance. These chat logs are also presented to the user via their dashboard.
4. How We Use Your Information
- Providing Customer Service: Information is used to facilitate the chatbot's ability to respond to customer inquiries using the business's data submitted during signup.
- Booking Functionality: Data provided by customers is used solely to process and manage booking requests.
- Operational Improvements: Collected chat logs help us monitor service performance and implement improvements. As noted above, these chat logs are also available for review by the user via their dashboard.
5. Data Retention
We will retain chat logs and relevant interaction data for a period of 30 days. After this period, the data is automatically deleted without any notice. Business data and user account information will be retained as long as necessary to provide the services and comply with our legal obligations.
6. User Rights
Users have the following rights regarding their personal data:
- Access: You can request access to your personal data held by us at any time.
- Correction: If any information is inaccurate or incomplete, you may request corrections.
- Deletion: You may request the deletion of your data by contacting support@vantarock.com.
- Data Requests: For any inquiries or requests regarding your personal data, please contact us via email at support@vantarock.com.
7. Third-Party Services
We employ reputable third-party service providers to support the operation and enhancement of our platform, including messaging functionality, chatbot operation, and database management. These providers are contractually obligated to protect your information and comply with applicable data protection standards.
Disclaimer on AI-Generated Content: This chatbot, powered by OpenAI, may generate information that is inaccurate or does not meet your needs. VantaRock Studios is not responsible for your use of any generated information, and such generated information will have no legal effect. The processing of your information via this chatbot is subject to this Privacy Policy.
8. Cookies and Tracking Technologies
- Session Cookies: Our website currently uses session cookies for authentication and login purposes.
- Future Tracking: We may implement additional tracking or cookie technologies in the future. Any such usage will be disclosed in an updated privacy notice and will be subject to this Privacy Policy.
9. Security Measures
We implement industry-standard security measures to protect your data, including:
- Data Encryption: Data is encrypted in transit using HTTPS and at rest wherever possible.
- Database Security: Our database is managed using a robust solution that provides Row-Level Security (RLS) for granular access control.
- Authentication and Authorization: We maintain strong user authentication and authorization protocols.
- Regular Audits: We perform periodic security assessments and audits to ensure the integrity and confidentiality of your data.
10. Amendments to This Privacy Policy
We reserve the right to amend this Privacy Policy from time to time. Any significant changes will be communicated via our website and/or through email notifications to registered users. Continued use of our services following any such changes constitutes your acceptance of the updated policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at:
Email: support@vantarock.com