Privacy Policy

Last updated: February 9, 2026

1. Overview

VantaRock Studios ("we", "our", or "us") operates Prolinq. Prolinq provides AI-assisted customer chat, booking workflows, optional product ordering, analytics, and business operations tools. This policy explains what information we collect, how we use it, and how we protect it.

2. Who This Policy Covers

This policy applies to business owners, team members, and customers who use Prolinq chat, booking, ordering, and account features.

3. Information We Collect

3.1 Business Account and Profile Data

When a business configures Prolinq, we collect information needed to run customer chat and operations:

Business identity and contact details (name, category, address, email, phone, timezone, hours, branding images).
Service setup (pricing, duration, descriptions, custom booking questions, FAQs, and booking form configuration).
Chat settings (greeting message, suggested questions, lead capture setting, and AI auto-response or manual mode).
Team member records (names, passcode-based access, schedules, supported services, and assignment limits).
Optional product catalog details (categories, prices, descriptions, availability, delivery options, and inventory).

3.2 Customer and Conversation Data

When customers use business chat links and booking flows, we may collect:

Contact details provided in chat or forms (for example name, email, and phone).
Booking details (service, time preferences, status updates, assignment details, and customer responses to booking questions).
Order details for businesses with products enabled (selected products, quantities, fulfillment method, and status changes).
Conversation messages and live-agent escalation requests.
Booking lookup inputs (such as email or phone) used to retrieve upcoming bookings.

3.3 Usage, Analytics, and Diagnostic Data

We collect operational data to run the service and improve performance:

Feature usage, chat outcomes, booking outcomes, and aggregate activity trends used in business analytics dashboards.
Reliability and troubleshooting data, including logs, health checks, and issue reports.
Session replay and monitoring data where enabled for debugging and support.

3.4 Notification Data

To send booking and operations alerts, we may store:

Email delivery and unsubscribe preference data for transactional notifications.
Browser push subscription endpoints and related keys when push notifications are enabled.

4. How We Use Information

We use information to deliver and improve Prolinq features:

Provide customer chat, booking request handling, rescheduling, cancellation, and booking lookup.
Operate business workflows such as booking approvals, assignment, and team workload coordination.
Support optional product catalog and ordering flows, including inventory checks and stock updates.
Send transactional emails and optional push notifications for events like booking and live-agent requests.
Generate analytics and AI summaries for business performance insight.
Maintain platform security, reliability, issue reporting, and operational monitoring.

5. Data Retention

We keep data only as long as needed for service operation, legal obligations, and legitimate business purposes. Retention may vary by data type.

Conversation sessions and messages are subject to automated retention cleanup according to our configured retention policy.
Business profile, booking, order, and team-operation records are retained while accounts remain active and as required for reporting, audit, and compliance needs.

6. Your Choices and Rights

Depending on your location, you may have rights to access, correct, export, or request deletion of personal data we hold.

Business users can review and update much of their information directly in account settings.
Users can use unsubscribe links and in-app notification preferences to control email delivery.
Users can disable push notifications from browser settings at any time.
For requests about access, correction, deletion, or export, contact us at support@vantarock.com.

7. Third-Party Services

We use third-party providers to run Prolinq. These providers process data only to support service delivery and operations.

AI model provider(s) for generating automated chat responses.
Cloud database, authentication, and storage providers for profile, booking, order, and chat data.
Media hosting providers for business and product images.
Email delivery providers for booking, order, and platform notifications.
Monitoring and diagnostics providers for reliability, issue investigation, and performance.
Hosting, caching, and infrastructure providers that support app availability and speed.

AI-generated responses can be incorrect or incomplete. Businesses and customers should independently verify important information.

8. Cookies and Similar Technologies

Prolinq uses cookies and related browser storage for authentication, session management, feature functionality, and reliability monitoring.

Essential auth/session cookies are required for signed-in features.
Service workers and local browser storage support push notifications and PWA behavior.
Monitoring tools may use identifiers to correlate sessions for debugging and analytics.

You can control cookies and browser permissions in your browser settings, but disabling required cookies can limit platform functionality.

9. Security Measures

We implement technical and organizational safeguards to protect data in transit and at rest.

Secure transport (HTTPS/TLS), authenticated access controls, and role-based data protections.
Operational monitoring, issue reporting, and health checks for reliability and incident response.

No platform is completely risk-free. If you believe your account or data has been compromised, contact support@vantarock.com promptly.

10. International Data Processing

Prolinq may process data in multiple countries through infrastructure and service providers. By using Prolinq, you acknowledge that your data may be transferred and processed across borders as needed to operate the service.

11. Policy Updates

We may update this policy as Prolinq evolves. Material changes will be posted on this page. Continued use of Prolinq after updates means you accept the revised policy.

12. Contact

For privacy questions or data requests, contact:

Email: support@vantarock.com